Limited Warranty Information
Thank you for choosing a sofa sleeper from Mobilier Furniture for your home.
Please retain your proof of purchase and this warranty card to substantiate a claim. This limited warranty applies to new Mobilier Furniture residential upholstered furniture and applies to the original purchaser only.
Mobilier Furniture warrants this product to be free from defects in the material and workmanship for the length of time specified below for each component. Recovering of the product will void all warranties. This warranty does not cover damage as a result of misuse, abuse, accident, commercial use, institutional use, or shipping and handling damage. Because of the craftsmanship involved and natural materials used in the manufacturing process, minor variations will occur from piece to piece. This warranty therefore does not cover such minor differences between floor samples and a customer’s order.
Frame: Limited Lifetime
Mobilier Furniture warrants to you, the original purchaser, protection against manufacturing defects in the frame. This warranty applies for the lifetime of the product provided it remains upholstered in the original fabric and is used under normal conditions. Lifetime means the normal useful life of the product. Mobilier Furniture will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Mobilier Furniture, or a repair center designated by the Customer Service Department of Mobilier Furniture, at no charge to the original retail purchaser. After one year from the date of purchase, the frame warranty covers replacement parts only, and the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.
Cushions: Five Years
Mobilier Furniture warrants to you, the original retail purchaser, protection against abnormal loss of resiliency of the upholstered furniture for five years from the date of original purchase, as long as the product is used under normal wear in normal conditions. All seat cushion cores will soften with normal use and will conform to the shape of the user. This shall be considered normal wear, and shall not be considered a loss of resiliency or a material defect.
Sleeper Mechanism: Five Years
Mobilier Furniture warrants to you, the original retail purchaser, all mechanism used in sleepers for five years from the date of purchase, to be free from material manufacturing defects. Mobilier Furniture will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Mobilier Furniture, or a repair center designated by the Customer Service Department of Mobilier Furniture, at no charge to the original retail purchaser. After one year from the date of purchase, the sleeper mechanism warranty covers replacement parts only, and the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.
Leather: One Year
Mobilier Furniture warrants to you, the original retail purchaser, for a period of one year from the date of purchase, all leather to be free from defects in materials and workmanship, seam slippage, cracking and dye transfers. Leather is a natural product, and, as such, each hide will reflect its own individuality. Some variations of shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine leather; these characteristics are in no way to be considered a defect. Mobilier Furniture will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Mobilier Furniture, or repair center designated by the Customer Service Department of Mobilier Furniture, at no charge to the original retail purchaser.
Upholstered Fabrics: One Year
Mobilier Furniture warrants to you, the original retail purchaser, for a period of one year from the date of purchase, all upholstered fabrics against seam slippage, fraying and dye transfers. This warranty does not cover tears, flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident. Mobilier Furniture will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective fabric portion and shipping costs from the retailer to and from Mobilier Furniture, or repair center designated by the Customer Service Department of Mobilier Furniture, at no charge to the original retail purchaser.
Limitations and Exceptions
Remedy
Under these Limited Warranties, the sole liability of Mobilier Furniture is limited to repair, or at its option, replacement. Mobilier Furniture will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Mobilier Furniture, at no charge to the original retail purchaser. After one year from the date of purchase, the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.
All Products
These Limited Warranties provide coverage to the original retail purchaser and do not apply to rented, business, commercial, institutional, or other non-residential uses. These Limited Warranties do not apply to (i) merchandise that was, at any time, used as floor sample or display model, (ii) any merchandise purchased “as is” or second-hand, (iii) any merchandise purchased at a distress sale or a going-out-of business sale, or (iv) any merchandise purchased from a liquidator. All warranties, whether express or implied, cover only normal household usage. No warranty, express or implied, applies to any condition resulting from misuse or abuse, nor any condition resulting from incorrect or inadequate maintenance, cleaning or care.
Chemical Treatments
These Limited Warranties do not cover damages or defects cause by use of chemical treatments or protective coatings on the finish, leather or upholstered fabric by the retailer or the original retail purchaser, and any such chemical treatments or protective coatings voids all warranties of Mobilier Furniture.
Leather and Upholstered Fabric
The Limited Warranties on “Leather” or “Upholstered Fabric” do not cover (i) damages resulting from excessive soiling, improper or unapproved cleaning methods, (ii) fading or other damages resulting from exposure to sunlight, (iii) damages resulting from household humidity, or (iv) damages resulting from any liquid, including but not limited to alcohol and water. CAUTION: Any use of improper or unapproved cleaning methods voids all warranties of Mobilier Furniture.
Modifications to Products
These Limited Warranties do not apply to any products that have been altered by any person, dealer, or company without the express written authorization of Mobilier Furniture.
Implied Warranties
Implied Warranties, including any of merchantability and fitness for a particular purpose imposed on the sale of this furniture and its parts under state law, are limited to the following durations:
Sleeper Mechanism ………………………………………………………..…. 5 years
Cushioning ………………………………………………………………..…… 5 years
Leather …………………………………………………………………………. 1 year
Upholstered Fabric ……………………………………………………….…... 1 year
Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
Disclaimer
No other express warranty has been made or will be made on behalf of Mobilier Furniture with respect to the furniture and its parts, or the operation, repair, or replacement of the furniture and its parts. Furthermore, no representative of Mobilier Furniture or its distributors or retailers is authorized to make any changes or modifications to these limited warranties.
Some retailers offer extended or additional warranties, including but not limited to extended or additional fabric warranties, either from the retailer or through a third-party. Mobilier Furniture shall not be liable under any extended or additional warranties offered by any retailer or through a third-party.
In no event shall Mobilier Furniture be responsible for consequential or incidental damages, such as loss of use, inconvenience, loss or damage to personal property, whether indirect or direct, and whether arising in contract or tort. In no event shall Mobilier Furniture’s responsibility exceed the purchase price of the product or its replacement.
Disclaimer
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Remedy and Claim Procedure
Under these Limited Warranties, Mobilier Furniture’s exclusive obligation during the applicable warranty period is t repair or replace, at its option, any part or parts found, upon examination by an authorized manufacturer’s representative of Mobilier Furniture, to contain a material manufacturing defect. For all of its products, Mobilier Furniture will pay, within one year from the date of purchase by the original retail purchaser, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Mobilier Furniture, or a repair center designated by the Customer Service Department of Mobilier Furniture, at no charge to the original retail purchaser. After one year from the date of purchase, the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.
If within the warranty period, identical materials are unavailable at the time of repair or replacement, Mobilier Furniture reserves the right to substitute materials of equal or better quality. Replacement fabrics may vary in color from the original due to dye lot differences.
Any item repaired or replaced under these Limited Warranties will be covered by the Limited Warranties for the remainder of the original warranty period only.
How to Get Service
If a problem should arise which you believe is covered by our Limited Warranties contact the Mobilier Furniture authorized retailer from whom you purchased the furniture. The original bill of sale and the product serial number are necessary for the fulfillment of the warranty. Please make sure any claim for warranty service is accompanied by the necessary information to satisfy the warranty requirements. If necessary, the retailer will contact Mobilier Furniture to establish service. If the problem can be easily corrected, Mobilier Furniture will authorize the retailer to make those repairs. Mobilier Furniture reserves the right to require defective parts to be returned upon request.
Mobilier Furniture is not responsible for scheduling or the cost of transporting your furniture from your home to the retailer or from the retailer to your home. You must make those arrangements with the retailer. If you or the retailer has moved and you need service, contact Mobilier Furniture in writing or call our Customer Service number.
Mobilier Furniture
Private Bag 19992
Avondale
Auckland
New Zealand
Customer Service Phone: 1866 489 0008
Customer Service Fax: 1866 489 1161
